Returns & Refunds
Returns, clearly.
All returns are governed by this policy and the Larevv Terms of Service. Our return structure reflects the integrity of our preferred pricing and the standards we apply to every order.
At a Glance
5 days
Return window from confirmed delivery
$0
Restocking fees on approved returns
Auth
Required before sending any return
Return Window
Return window & responsibility.
Return requests must be submitted within 5 days of confirmed delivery, as recorded by the carrier tracking system. Requests submitted outside of this timeframe may be declined.
Failure to initiate a return within the return window constitutes acceptance of the product. The return window applies to the original delivery date, not the date the item is opened or inspected.
Clients are encouraged to carefully review all product information prior to completing a purchase. By placing an order, the customer confirms they have reviewed the product listing and accept the item as described.
Return Process
How to return an item.
Return Authorization
All returns require prior return authorization from Larevv. Returns submitted without authorization may be refused and returned to the sender.
Once approved, you will receive return instructions and authorization details. Items must be shipped within the timeframe specified.
How to Submit
Log in to your customer account and access the applicable order from the order status page. A return request may be submitted directly by selecting the item(s) to be returned and providing the required details.
After Approval
Return instructions will be issued
The item must be shipped in accordance with the provided instructions
Tracking information may be required
After receipt and inspection, eligible refunds will be processed in accordance with this policy
Return Eligibility
What qualifies for a return.
To qualify for a return, all of the following conditions must be met:
The item must be returned in the same condition received
All original packaging, tags, documentation, certificates, accessories, and components must be included
Serial numbers and identifying markings must match original shipment records
Protective films, seals, and tags must remain intact
The item must not show signs of use, adjustment, damage, or alteration
Products must be returned in the same condition in which they were received. Items showing signs of use, activation, damage, tampering, missing components, or modification may be ineligible for return and may be classified as Final Sale.
Inspection & Final Sale
Inspection & Condition Verification
All returned items undergo inspection including serial number verification, condition, packaging, accessories, and shipment record comparison.
If discrepancies are found, Larevv reserves the right to decline the return, reclassify as Final Sale, issue a partial refund, or return the item to the sender.
Final Sale
Certain products are designated as Final Sale and are not eligible for return, refund, or exchange. Final Sale status is clearly indicated on the product page and/or at checkout. All Final Sale purchases are considered final.
Item Substitution & Tampering
Returned items must match the exact item originally shipped. If substitution, tampering, or manipulation is detected, Larevv reserves the right to decline the return, refuse the refund, return the item to the sender, and report the matter to the appropriate payment processor.
Exchanges
Exchanges are not standard. In the event of a verified error on our part or if the originally purchased item becomes unavailable, Larevv may offer a comparable replacement or a refund at its discretion.
Refunds
How refunds work.
Approved returns are eligible for a refund to the original payment method or store credit. Refunds are processed after inspection and approval.
Processing Timeline
Approved refunds are typically initiated by Larevv the same day or within 3 business days. Depending on the financial institution or payment provider, posted refunds may take up to 10 business days or longer to appear.
Non-Refundable Fees
Original shipping fees, international duties, customs charges, optional insurance, and third-party processing fees are non-refundable unless otherwise required by law.
Complex Transactions
Certain luxury, high-value, pre-owned, open-box, or authentication-sensitive transactions may require additional inspection, verification, or fraud-prevention review before a refund determination is finalized. In some cases, refund reviews may require up to 30 days or longer.
Additional Terms
Additional refund terms, limitations, and processing conditions are governed by the Larevv Terms of Service.
Additional Policies
Gift Card Return Policy
All Larevv Gift Card purchases are final sale and non-refundable. Gift Cards may not be returned, canceled, exchanged for cash, transferred for monetary value, or reloaded.
Gift Cards obtained through unauthorized sellers, fraudulent activity, or policy violations may be voided without notice.
Refused Delivery
Refused deliveries not due to carrier error or verified shipping damage may be treated as a return subject to inspection and policy review. Associated shipping and carrier costs may be deducted from any approved refund.
Lost or Damaged Returns
Returned items remain the responsibility of the client until received and accepted by Larevv. Larevv is not responsible for loss, theft, or damage occurring during return transit. Clients are responsible for properly packaging returned items.
International Returns
International return shipping costs, duties, customs fees, and associated charges are the responsibility of the client unless otherwise determined by Larevv.
Chargebacks & Disputes
Clients are encouraged to contact Larevv support before initiating a payment dispute or chargeback. Initiating a chargeback without first attempting resolution may result in account suspension or restriction of future purchases.
Non-Transferability
Return eligibility applies only to the original purchaser and is not transferable. Items obtained through resale, transfer, or third-party purchase are not eligible for return under this policy.
EU Customers — Right of Withdrawal: If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of delivery, without providing any reason. Contact us at cs@larevv.com within the 14-day period. Items must be returned in their original condition. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. Refunds will be processed within 14 days of receiving the returned item.
Fraud Protection & Rights
Return Fraud Prevention
Larevv actively monitors return activity to protect the integrity of our business. Returns may be reviewed for patterns of misuse, excessive return behavior, or other activity inconsistent with normal purchasing practices.
Policy Abuse
Accounts demonstrating excessive returns, fraudulent activity, or attempts to circumvent this policy may be restricted, suspended, or permanently banned at Larevv's discretion.
Right to Decline
Larevv reserves the right to decline any return or refund request that is submitted outside the return window, does not meet eligibility standards, shows signs of misuse or policy abuse, or involves suspected fraud or circumvention. All returns are governed by the Larevv Terms of Service.
Returns Portal
Ready to start a return?
Sign in to your account to access your orders and submit a return request. All returns are subject to review and authorization.
Start a Return