FAQ
Frequently asked
questions.
Everything you need to know about orders, shipping, returns, authenticity, and more.
Orders
Availability
Condition
Pricing
Processing
Delivery
Returns
Authenticity
Payment
Other
Orders
When is my order confirmed?
Your order is confirmed once payment is authorized and the order passes verification. Final confirmation is issued when your order is approved for shipment.
Can I cancel my order?
Cancellation requests must be submitted before your order is approved for shipment. Once an order has entered processing, cancellation may not be possible.
Can I change my shipping address?
Orders must ship to the verified billing address. Address changes may be requested before your order is approved for shipment and are subject to approval.
Why was my order declined or canceled?
All orders are subject to verification and review. Larevv reserves the right to decline or cancel transactions that do not meet our security standards.
Will I receive an invoice?
Yes. An electronic invoice and confirmation are provided upon order approval.
Availability
Are the items shown available to order?
Items listed on Larevv are available to order. As with any retailer, every order passes a standard verification and confirmation check before it ships. In the rare instance an item cannot be fulfilled, you are offered a comparable alternative or a full refund.
When is my order confirmed for shipment?
Every order goes through a standard verification and payment-confirmation check before it is approved for shipment.
What happens if my item cannot be fulfilled?
In rare instances where an item cannot be fulfilled after verification, you will be offered a comparable alternative or a full refund.
Can pricing change after I order?
No. Pricing is locked once your order is confirmed. If a material pricing error is identified before shipment, you will be notified and provided available options.
Is every order guaranteed to ship?
The overwhelming majority of orders ship as placed. As with any retailer, all orders remain subject to a final verification and confirmation check before shipment.
Condition Transparency
Will I receive photos of the exact item before shipment?
Product images represent the item model and condition as described. If material differences exist, you will be notified prior to shipment.
How is product condition defined?
Items are listed as New, Unworn, Open Box, or Pre-Owned. Open Box items may show minimal handling from inspection or storage but are unused.
Can pieces have minor variations or handling marks?
Certain pieces may show minor handling marks consistent with manufacturing, inspection, or storage. These do not affect authenticity or functionality.
Will all original packaging and accessories be included?
Items typically include original packaging, documentation, cards, and accessories where available. If original contents are not included, this will be disclosed prior to shipment.
Pricing
Can the price change after I place an order?
No. Once your order is confirmed, pricing is locked for that transaction. In the rare event of a clear pricing error or technical discrepancy, Larevv reserves the right to cancel the order prior to shipment.
Order Processing
How long does it take to process my order?
Every order is verified, payment-authorized, and prepared before it ships. Processing typically completes within a few business days of your order.
How is Larevv able to offer preferred pricing?
Larevv operates with lower overhead than traditional retail — and passes those efficiencies to you as preferred pricing on authentic luxury goods and Apple technology.
Why are Larevv's prices below traditional retail?
Lower overhead, direct buying relationships, and scale allow Larevv to price below traditional retail and pass the savings directly to customers.
Is my order confirmed once I pay?
Your order is confirmed once payment is authorized and verification is complete. You will be notified promptly if anything requires adjustment.
Can my order be expedited?
In select cases, expedited processing may be available. Contact support to confirm eligibility prior to purchase. Availability varies by item.
Can I request overnight delivery?
Expedited shipping may be available for certain items upon approval. Processing timelines and eligibility depend on the specific product and fulfillment conditions.
Delivery
How long does delivery take?
Estimated delivery is 5–10 business days, including order processing.
Is shipping free?
Insured delivery is complimentary within the United States. International shipping fees may apply.
Which carriers do you use?
Larevv ships with established carriers including FedEx, UPS, DHL, and USPS. Carrier selection depends on the item and destination.
Will my order ship from Larevv directly?
Yes. Every order is fulfilled with Larevv as the retailer of record and ships under our quality and verification standards.
Do I need to sign for my package?
Yes. Signature confirmation is required for all deliveries. Adult signature may be required for select high-value items.
What if my package arrives damaged?
If your package arrives visibly damaged, please document the condition upon delivery and contact support immediately for assistance.
Can I ship to a P.O. Box or freight forwarder?
No. Orders must ship to a verified billing address. P.O. boxes and freight forwarding services are not supported.
Do you ship internationally?
Yes. International shipping is available to select destinations. Shipping fees, duties, customs charges, and import taxes are the responsibility of the recipient.
How long does international delivery take?
Delivery timelines vary by destination and customs processing. Estimated timeframes are provided at checkout, and tracking details are issued once the order ships.
Are there any countries you do not ship to?
Yes. Larevv does not ship to countries or regions subject to U.S. sanctions, export restrictions, or other regulatory limitations.
What if my package is lost or marked delivered but not received?
All deliveries require signature confirmation. If an issue occurs, contact support promptly so we can assist with carrier investigation procedures.
Are shipments insured?
All orders ship with signature confirmation and insurance coverage. Optional additional insurance may be available at checkout for select items.
Returns & Refunds
What is your return window?
Returns are accepted within 5 days of confirmed delivery.
Are returns free?
Returns are complimentary within the United States.
What condition must the item be in?
Items must be returned unworn, unused, and unactivated, in the same condition received, with all packaging, documentation, tags, accessories, and serial numbers intact.
When will I receive my refund?
Refunds are processed after inspection and approval. Processing times vary by payment method.
Are any items final sale?
Yes. Final Sale items are not eligible for return, refund, or exchange and are clearly marked prior to purchase.
Do you charge restocking fees?
No. Approved returns within policy guidelines do not incur restocking fees.
Do you offer exchanges?
Exchanges are not standard. In the event of an error on our part or if the originally purchased item becomes unavailable, Larevv may offer a comparable replacement or a refund at its discretion.
Can a return be declined?
Yes. Larevv reserves the right to decline any return or refund request submitted outside the return window or that does not meet our return eligibility requirements.
Can used or activated items be returned?
No. Items that have been worn, activated, used, altered, damaged, or modified are not eligible for return and refunds will be declined.
Authenticity
Are all items authentic?
Yes. Larevv sells only authentic luxury goods and genuine Apple technology, each verified before it ships.
Do items include original documentation?
Items include original packaging, cards, and documentation where available. If not included, this will be disclosed prior to shipment.
Can I have my item independently authenticated?
Yes. Professional authentication review is welcome.
What if authenticity is disputed?
If authenticity is formally determined invalid by a recognized independent authority, Larevv will accept the return and provide a full refund or replacement in accordance with our Authenticity Guarantee.
How long do I have to dispute authenticity?
Authenticity concerns must be raised within the return window unless otherwise specified under our Authenticity Guarantee.
Payment
What payment methods do you accept?
Major credit and debit cards, American Express, Affirm (subject to approval), secure online payment providers, and bank wire transfer.
When is my card charged?
Payment is captured upon order confirmation.
Why might additional verification be required?
Certain high-value or limited-availability items may require enhanced verification to ensure transaction security.
Can I split payment methods?
Split payments may not be supported unless arranged in advance through customer support.
Are all payment methods available for every product?
Not necessarily. For certain high-value or limited-availability items, credit card payments or financing options may be restricted. In such cases, bank wire transfer may be required as the primary payment method.
Can I still use a credit card for a high-value purchase?
In select cases, credit card payments may be accepted following enhanced verification and approval. Eligibility is determined on a case-by-case basis.
What happens if I place a high-value order using a restricted payment method?
Larevv reserves the right to cancel and refund any transaction that does not meet our payment or verification standards. Alternative payment options may be offered at our discretion.
Other
What condition are the products in?
Items are offered as New, Unworn, Open Box, or Pre-Owned. Condition is clearly stated in every product listing.
Do you sell pre-owned items?
Select items are available as Pre-Owned and will be clearly marked as such. All other products are New, Unworn, or Open Box.
Do you charge sales tax?
Sales tax is applied where required under current regulations and is calculated at checkout based on your destination.
Why are prices different from traditional retail?
Larevv operates with lower overhead than traditional retail and passes those efficiencies directly to customers as preferred pricing on authentic luxury goods and Apple technology.
Can I send an item as a gift?
Gift purchases may be supported; however, delivery must still comply with address verification requirements.
Do items include a manufacturer warranty?
Manufacturer warranties may or may not apply depending on the product and origin. If included, this will be indicated in the product listing. Larevv does not offer or extend manufacturer warranties.
Still have questions?
Our support team is available to help.