Buyer Protection you can trust.
Buyer Protection.
Every purchase on Larevv is protected. Buying luxury watches, handbags, eyewear, and Apple technology should feel secure, transparent, and dependable. Every transaction is supported by structured protections designed to ensure authenticity, security, and confidence from the moment an order is placed to the moment it arrives.
What's Covered
Your protections at a glance
Authenticity Guaranteed
Larevv sells only authentic luxury goods and genuine Apple technology sourced through established and reputable channels. Every item is backed by our Authenticity Guarantee. Learn more.
Secure Payments
All transactions are processed through encrypted, PCI-compliant payment systems. Certain purchases may undergo additional verification procedures to protect both our customers and our business from fraud.
Order Verification
Every order placed on Larevv undergoes a verification process before shipment — including availability confirmation, payment authorization review, and order validation.
Signature-Required Delivery
All shipments require signature confirmation upon delivery. Adult signature may be required for select high-value items to ensure the product reaches the intended recipient.
Transparent Return Protection
Eligible purchases are covered by Larevv's 5-day return window, beginning from confirmed delivery. Items must be returned unused, in the same condition received, and in accordance with the Larevv Returns & Refund Policy.
Condition Transparency
Every product is listed with a clear condition classification — New, Unworn, Open Box, or Pre-Owned. What you see is what you get.
Retailer of Record
All purchases are completed directly with Larevv as the retailer of record. Payments, order fulfillment, delivery, and support are managed directly by Larevv.
Issue Resolution
If something goes wrong
While issues are rare, Larevv is committed to resolving legitimate concerns quickly and fairly. If a problem arises, contact Larevv support as soon as possible so our team can review the situation and provide an appropriate resolution.
Depending on the nature of the issue, resolutions may include:
Product verification review
Return authorization
Replacement options when available
Refund in accordance with applicable policies
Larevv maintains detailed order records, shipment confirmations, and transaction documentation to ensure each matter is reviewed accurately and resolved efficiently.
Customer Support
Dedicated Customer Support
Our team is available to assist with order inquiries, purchase questions, and customer support.
Protection Standard
The Larevv Protection Standard
Buying luxury online should never involve uncertainty. Larevv was built to deliver authentic goods through a structured, transparent, and trusted retail experience. Your purchase is protected.
Every purchase on Larevv is supported by:
Authentic luxury goods and Apple technology
Secure payment processing
Order verification procedures
Signature-required delivery
Buyer protection policies
Claims
If there's an issue with your order, our protection team is ready to assist. Submit a claim for authenticity concerns, delivery issues, or matters covered under Larevv Buyer Protection.
Questions & Answers
Questions. Answers.
What is covered under Larevv Buyer Protection?
Buyer Protection covers issues related to authenticity concerns, delivery problems, and orders that do not match the condition or description provided at the time of purchase.
How do I submit a claim?
Claims can be submitted through the Claims Center by providing your order details, a brief description of the issue, and any supporting documentation or photos.
How long does it take to review a claim?
Most claims are reviewed within 24–48 hours, though more complex cases may require additional time for verification.
What documentation may be required?
Depending on the claim type, customers may be asked to provide photos, delivery records, or other documentation to assist in the review process.
What happens if my claim is approved?
If a claim is approved, Larevv will provide a resolution consistent with our policies, which may include a refund, replacement, or other appropriate remedy.
What should I do before contacting my bank or card provider?
Contact Larevv first by submitting a claim through our Claims Center. Our protection team reviews all claims promptly and works to resolve issues quickly. Initiating a chargeback before allowing us to review the matter may delay resolution and could limit the solutions available under our Buyer Protection program.